Your privacy is critically important to us. This Privacy Policy outlines how Risal Clothing (Risal, “we,” “us,” or “our”) collects, uses, protects, and discloses your personal information when you visit https://risal.co.in/ (the “Website”) and purchase products from us.
1. What Information We Collect
We collect various types of information to provide and improve our services to you:
- Personal Information (Directly Provided by You):
- Contact Details: Name, email address, phone number, shipping address, billing address.
- Account Information: Username, password (encrypted).
- Payment Information: While we process payments securely through third-party payment gateways, we do not directly store your credit card or banking details on our servers. The payment gateway securely handles this information.
- Communications: Any information you provide when you contact our customer service, send us emails, or participate in surveys.
- Non-Personal Information (Automatically Collected):
- Usage Data: Information about how you access and use the Website, including your IP address, browser type, operating system, pages viewed, time spent on pages, referral sources, and clickstream data.
- Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your Browse experience, remember your preferences, analyze website traffic, and personalize content and advertisements. You can manage your cookie preferences through your browser settings.
2. How We Use Your Information
We use the collected information for various purposes, including:
- To Process and Fulfill Your Orders: To manage your purchases, process payments, ship your products, and send order confirmations and updates.
- To Provide and Improve Our Services: To operate, maintain, and enhance the functionality of our Website, understand user behavior, and develop new features.
- To Personalize Your Experience: To tailor product recommendations, content, and offers based on your Browse history and purchase patterns.
- For Customer Support: To respond to your inquiries, provide assistance, and resolve issues.
- For Marketing and Promotions: To send you promotional emails, newsletters, and special offers (with your consent, where required). You can opt-out of marketing communications at any time.
- For Security and Fraud Prevention: To protect our Website, customers, and business from fraudulent transactions and unauthorized access.
- For Legal Compliance: To comply with applicable laws, regulations, and legal processes.
3. How We Share Your Information
We may share your information with trusted third parties for the following purposes:
- Service Providers: We engage third-party companies and individuals to perform services on our behalf, such as payment processing, shipping and logistics, website hosting, data analysis, email delivery, and marketing assistance. These service providers have access to personal information only to perform their functions and are obligated not to disclose or use it for any other purpose.
- Legal Compliance: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of the transaction.
- With Your Consent: We may share your information with third parties when we have your explicit consent to do so.
- Aggregated/Anonymized Data: We may share aggregated or de-identified information that cannot reasonably be used to identify you, for research, analytics, or marketing purposes.
We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent.
4. Your Choices and Rights
You have certain rights regarding your personal information:
- Access and Correction: You can access and update most of your personal information by logging into your account. For information not accessible through your account, you can contact us.
- Opt-Out of Marketing: You can opt-out of receiving marketing emails from us by following the unsubscribe instructions in those emails or by contacting us.
- Cookie Preferences: Most web browsers are set to accept cookies by default. You can usually modify your browser setting to decline cookies or to notify you when a cookie is being placed. Please note that disabling cookies may affect the functionality of the Website.
- Data Deletion: You may request the deletion of your personal data, subject to certain legal obligations or legitimate business interests that require us to retain it.
5. Data Security
We implement reasonable security measures, including physical, technical, and administrative safeguards, to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
7. Children’s Privacy
Our Website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to remove that information from our servers.
8. Links to Other Websites
Our Website may contain links to third-party websites. This Privacy Policy applies only to our Website. We are not responsible for the privacy practices or content of other websites. We encourage you to review the privacy policies of any third-party sites you visit.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the updated Privacy Policy on our Website and updating the “Last Updated” date.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: enquiry@risal.co.in, 9632143448.
