Shipping and Returns Policy

Shipping and Return Policy

At Risal, we are committed to providing you with a seamless shopping experience. Please read our Shipping and Return Policy carefully.

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Shipping Policy

1. Shipping Destinations We currently ship across all serviceable locations within India. We do not offer international shipping at this time.

2. Order Processing Time All orders are processed and dispatched within [Number, e.g., 1-2] business days (Monday to Friday, excluding public holidays) from the date of order confirmation. Orders placed after [Time, e.g., 2 PM IST] on a business day or on weekends/holidays will be processed on the next business day.

3. Shipping Methods & Estimated Delivery Times We partner with reliable courier services like [e.g., Delhivery, Blue Dart, India Post, FedEx, DTDC] to ensure safe and timely delivery of your products.

• Standard Shipping:
  • Metropolitan Cities (Tier 1): Estimated [Number, e.g., 3-5] business days after dispatch.
  • Other Major Cities (Tier 2/3): Estimated [Number, e.g., 5-7] business days after dispatch.
  • Remote/Rural Areas: Estimated [Number, e.g., 7-10] business days after dispatch.
• Please note: Delivery times are estimates and may vary due to unforeseen circumstances such as weather conditions, public holidays, logistical issues, or other external factors beyond our control.

4. Shipping Costs

• A flat shipping fee of INR [Amount, e.g., 99] will be applied to all orders below INR [Amount, e.g., 999].
• Free Shipping: We offer FREE standard shipping on all orders with a total value of INR [Amount, e.g., 999] or above.
• Cash on Delivery (COD): COD may be available for select pin codes with an additional convenience fee of INR [Amount, e.g., 50]. COD orders are typically accepted up to a maximum value of INR [Amount, e.g., 5,000].

5. Order Tracking Once your order is dispatched, you will receive a shipping confirmation email containing your tracking number and a link to track your package directly on the courier’s website. Please allow up to 24 hours for the tracking information to become active.

6. Undeliverable Packages

• In case of a missed delivery, the courier partner will attempt delivery usually [Number, e.g., 2-3] times. If the package remains undeliverable after multiple attempts due to incorrect address, recipient unavailability, or refusal, it will be returned to our warehouse.
• For returned undeliverable packages, we will contact you to arrange re-delivery. Additional shipping charges may apply for re-shipment. If we are unable to reach you or arrange re-delivery, a refund (excluding original shipping charges) may be processed as per our refund policy.

7. Damaged or Lost Shipments

• If you receive a package that appears to be damaged, please do not accept it. Note the damage on the delivery receipt and contact our customer service immediately.
• If your order is lost in transit, please contact us at enquiry@risal.co.in.  We will investigate with the courier partner and arrange for a replacement or a full refund, as appropriate.

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Return and Exchange Policy

We want you to be delighted with your purchase from Risal. If for any reason you are not satisfied, we offer a straightforward return and exchange process.

1. Eligibility for Return/Exchange

• You can initiate a return or exchange request within [Number, e.g., 7] days from the date of delivery.
• Items must be returned in their original condition: unworn, unwashed, unused, unaltered, undamaged, with all original tags attached, and in their original packaging.
• Items failing to meet these conditions may be subject to a partial refund or rejection.

2. Non-Returnable Items The following items are generally not eligible for return or exchange (unless defective or damaged upon arrival):

• Items marked as “Final Sale” or “Non-Returnable.”
• Any item that has been used, washed, or altered.
• [Add any specific non-returnable items, e.g., Innerwear, Customized/Made-to-order items, or products where hygiene is a concern]

3. Return Process To initiate a return or exchange, please follow these steps:

1. Contact Us: Email our customer service at enquiry@risal.co.in or call us at 9632143448 within the [Number, e.g., 7]-day return window. Please include your Order Number, reason for return/exchange, and clear photographs (if the item is damaged/defective).
2. Return Authorization: Our team will review your request and, if approved, provide you with a Return Authorization (RA) number and instructions for return shipping.
3. Package the Item: Securely pack the item(s) in the original packaging, including all tags and accessories. Clearly write the RA number on the package.
4. Ship the Item:
   • Option 1: Self-Ship: You will be responsible for shipping the item back to our designated address: Medi Mallasandra Anugondanahalli Hobli Hosakote Taluk Bangalore Rural District 560067. We recommend using a trackable shipping service, as we cannot be responsible for returns lost in transit.
   • Option 2: Reverse Pickup (if offered): For select locations, we may offer a reverse pickup service. If available, our team will arrange for the courier partner to pick up the package from your address. A nominal fee for reverse pickup may be deducted from your refund/store credit, or may be charged upfront, depending on the reason for return.
5. Inspection: Once the returned item is received at our warehouse, it will undergo a quality check. This process may take [Number, e.g., 2-3] business days.

4. Refunds

• Upon successful inspection of the returned item, your refund will be processed within [Number, e.g., 5-7] business days.
• Refund Method:
  • For prepaid orders (credit card, debit card, Net Banking, UPI, wallets), the refund will be credited back to the original payment method.
  • For Cash on Delivery (COD) orders, refunds will be issued via [e.g., NEFT/IMPS transfer to your bank account, store credit] for which you will need to provide your bank account details.
• Shipping Charges: Original shipping charges are non-refundable, unless the return is due to a defective or incorrect item shipped by us.
• Partial Refunds: Partial refunds may be granted if items are not in their original condition, are damaged, or missing parts for reasons not due to our error.

5. Exchanges

• We offer exchanges for size-related issues (subject to availability) within the [Number, e.g., 7]-day return window.
• To request an exchange, follow the return process (Step 3). Clearly mention that you require an exchange for a different size/color in your communication.
• If the requested size/color is available, we will ship the new item after receiving and inspecting the original item.
• If the new item has a price difference, we will adjust accordingly. Shipping charges for the exchanged item may apply.

6. Damaged or Defective Items

• In the rare event that you receive a damaged or defective item, please contact us immediately (within [Number, e.g., 24-48] hours of delivery) with clear photographs of the damage/defect and the packaging.
• We will arrange for a free reverse pickup and offer you a full refund or a replacement (subject to availability) at no additional cost.

7. Contact Us for Returns & Shipping Queries For any questions regarding our Shipping and Return Policy, please contact our customer service team:

Email: enquiry@risal.co.in, 

Phone: 9632143448